Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an voiceforfur.com error, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- intimates
- gift cards
- custom items
- digital products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at our Support Center
To return an item, please contact customer service first to obtain the return address.Official Return Address:(Please fill in the complete physical return address here, e.g., 123 Fur Road, Pet City, California 90001, USA)
After receiving the address, place the item securely in its original packaging and enclose your proof of purchase (order confirmation email, receipt or order number).
If the return is due to our reasons (e.g., wrong item shipped, defective product, damage during transit), we will bear the return shipping fee and no payment is required from you.
If the return is due to non-merchant reasons (e.g., change of mind, incorrect size selection), the return shipping fee will be deducted from your refund.
Estimated return shipping fee: $18.99–$59.99
(The specific amount is subject to the weight, size and shipping distance of the returned item, and the customer service will inform you of the exact fee when you apply for a return).
Refund Method:
All refunds will be returned to your original payment account via the same method used for the order. Other refund methods (e.g., cash, bank transfer) are not supported:1.Credit Card Payment: Refunded to the corresponding bank card account
2.Third-Party Payment (PayPal/Apple Pay/Klarna, etc.): Refunded to the corresponding third-party payment account
Refund Processing Time:
Refunds are initiated immediately after approval. The actual arrival time is as follows:
1.Third-Party Payment: 1-3 business days
2.Credit Card: 3-7 business days (may be delayed up to 10 business days for some cases)
Note: Weekends and public holidays are not counted as business days, which may delay your refund